These terms and conditions ("terms") set out the basis on which TC Deliveries.co.uk ("we", "us", "our") will transport packages, letters and freight ("packages"). They form part of the agreement between us TC Deliveries.co.uk and the shipper.

We may engage sub-contractors to perform services and contracts both on its own behalf and on behalf of its servants, agents and sub-contractors each of whom shall have the benefit of these terms.

In these terms, "Waybill" shall mean a single consignment note or the entries recorded against the same date, address and service level on a pick-up record. All packages covered under a Waybill shall be considered a single shipment. A shipment may be carried via any intermediate stopping places that we deem appropriate.

Unless any special services are agreed, the service to be provided by us is limited to the pick up, transportation, and delivery of the shipment. The shipper acknowledges that shipments will be consolidated with those of other shippers for transport and that we may not monitor the inbound and outbound movement of individual shipments at all handling centres.

3. Conditions of Carriage
This section sets out various restrictions and conditions which limit and govern the extent of the service we offer. It also explains what the consequences are of the shipper presenting packages for carriage which do not meet these requirements.

(a) Service Restrictions and Conditions

we do not offer carriage of packages which do not comply with the restrictions in paragraphs (i) to (iv) below.

(i) Packages must not weigh more than 70 kilograms (or 150 lbs) or exceed 270 centimetres (or 108 inches) in length or a total of 330 centimetres (or 130 inches) in length and girth combined.

(ii) The value of any package may not exceed the local currency equivalent of £50,000. In addition the value of any jewellery, other than costume jewellery, in a package shall not exceed the local currency equivalent of £500.

(iii) Packages must not contain any of the prohibited articles, including (but not limited to) articles of unusual value (such as works of art, antiques, precious stones, stamps, unique items, gold or silver), money or negotiable instruments (such as cheques, bills of exchange, bonds, savings books, share certificates or other securities), firearms and dangerous goods.

(iv) Packages must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint or damage other goods being transported by us, or the carriage, export or import of which is prohibited by applicable law.


The shipper shall be responsible for the accuracy and completeness of the particulars inserted in the Waybill and for ensuring that all packages set out adequate contact details for the shipper and receiver of the package and that they are so packed, marked and labelled, their contents so described and classified and are accompanied by such documentation as may (in each case) be necessary to make them suitable for transportation and to comply with the requirements of the service and any applicable law.

The shipper declares that all packages presented for carriage under these terms have been prepared in secure premises, by him (in the case of an individual shipper) or by reliable staff employed by him and have been protected against unauthorised interference during their preparation, storage and transportation to us.

(b) Perishable and temperature sensitive goods will be transported provided that the shipper accepts that this is at its risk. We does not provide special handling for such packages.

(c) Refusal and Suspension of Carriage

(i) If it comes to the attention of Route 17 that any package does not meet any of the above restrictions or conditions or that any COD amount stated on a COD Waybill exceeds the limits specified in paragraph 8, we may refuse to transport the relevant package (or any shipment of which it is a part) and, if carriage is in progress, we may also suspend carriage and hold the package or shipment to the shipper’s order.

(ii) We may also suspend carriage if it cannot effect delivery at the third attempt, if the receiver refuses to accept delivery, if it is unable to effect delivery because of an incorrect address (having used all reasonable means to find the correct address) or because the correct address is found to be in another country from that set out on the package or Waybill or if it cannot collect amounts due from the receiver on delivery.

(iii) Where we are entitled to suspend carriage of a package or shipment, it is also entitled to return it to the shipper at its own discretion.

(d) The shipper will be responsible for the reasonable costs and expenses of Route 17 (including storage), for such losses, taxes and customs duties as we may suffer and for all claims made against us because a package does not meet any of the restrictions, conditions or representations in paragraph (a) above or because of any refusal or suspension of carriage or return of a package or shipment by us which is allowed by these terms. In the case of the return of a package or shipment, the shipper will also be responsible for paying return transport charges calculated in accordance with the prevailing commercial rates of Route 17.

(e) We will not meet any losses which the shipper may suffer arising out of our carrying packages which do not meet the restrictions or conditions set out in paragraph (a) above and, if we do suspend carriage for a reason allowed by these terms, the shipper shall not be entitled to any refund on the carriage charges it has paid.

(f) If, having suspended carriage of a package or shipment in accordance with these provisions, we are unable within a reasonable time to obtain the shipper’s instructions on disposition of the package or shipment, we shall be entitled to destroy or sell the package or shipment, at its absolute discretion. The proceeds of any such sale shall first be applied to any charges, costs or expenses (including interest) outstanding in respect of the package or shipment or otherwise from the shipper concerned. Any balance shall be held to the shipper’s order.

(g) We reserve the right, but is not obliged, to open and inspect, or scan by means of X-ray, any package tendered to it for transportation at any time.

5. Payment
5.1 The agreed rates for carriage and other services must be paid within 7 days of receipt of invoice or within such other period as the shipper may have agreed in writing with us. Unless proved otherwise, an invoice shall be considered for this purpose to have been received three business days following the date of invoice.

5.2 If we are required to pay any taxes, duties or levies on behalf of the shipper, receiver or some other party, and we are unable to recover such amount on request from the relevant person, that amount will be payable by the shipper on demand. This also applies in cases where the receiver or, in the case of third party billing, the third party fails to pay any charges which they are due to pay.

5.3 Any sum payable to us which is overdue will bear interest at the rate specified on the invoice from the due date to the date we receive payment whether before or after judgment.

5.4 If any sum is not paid by the shipper, receiver or some other party under these terms, we may hold any packages we are carrying until we receive payment in full or may sell such packages and use the proceeds to make good the debt to it in accordance with applicable local law. Any unpaid balance will remain payable.

6. Interruption of Service
6.1 If we are unable to start or continue with carriage of the shipper’s package for a reason beyond our control, the shipper will not be able to claim that we are in breach of its agreement with the shipper but we will take all steps that are reasonably practicable in the circumstances to commence or continue the carriage.

6.2 Examples of events falling within 6.1 are disruption to air or ground transportation due to bad weather, fire and flood, war, hostilities and civil disturbances, acts of government or other authorities and labour disputes or obligations affecting us or some other party.

7. Money Back Guarantee
7.1 For certain services and destinations, we offer a money back guarantee. Details of its applicability are available on request.

7.2 The guarantee will not apply where late delivery results from non-compliance with the restrictions or conditions in paragraph 3(a), from the exercise of any lien by us in accordance with these terms or where either paragraphs 3(c) or 6 apply. For the avoidance of doubt, the liability of Route 17 under the money back guarantee is limited to the above and the guarantee does not otherwise constitute any form of undertaking or representation that the shipment will arrive by any particular time.

8. Collect on Delivery (COD)
For certain destinations we offer a COD service on payment of an additional charge. If the shipper makes use of this service, subject to the provisions set out below (including those relating to currency conversion) we will collect on behalf of the shipper the COD amount stated on the Waybill.

COD amounts must be specified on the Waybill in either EURO or GBP.

Where any of the COD amounts specified on the Waybill, collected from the receiver and/or paid to the shipper are in different currencies from each other, the conversion(s) will be made at such exchange rate(s) as we may reasonably determine. We doe not accept responsibility for any currency exchange risks.

8.1 Cash COD - Where we are instructed on the Waybill in accordance with applicable guidelines to accept cash only, we will collect only cash, in the currency the United Kingdom.

Where cash is collected, the maximum amount collectible in that form on behalf of a shipper shall be £5000 per receiver per day.

If the shipper specifies a COD amount that exceeds these limits, we will automatically be entitled to accept cheques for the whole or any part of that amount.

8.2 Cheque COD - If the Waybill does not clearly (and in accordance with our applicable guidelines) instruct us to accept only cash, we may accept payment either in cash (subject to the restrictions in section 8.1) or by any kind of cheque made out to the shipper.

Where we accept cheques the maximum amount collectible in any form shall not exceed the equivalent of £50.000 per package.

8.3 Payment of Collected COD Amounts

Where we collect cash, we will pay to the shipper an equivalent amount to any bank account notified to us by the shipper or issue a cheque in favour of the shipper.

Any cheques in favour of the shipper, issued either by us as set out above or by the receiver and collected by us pursuant to Section 8.2, may either be forwarded to the shipper by regular mail at the shipper’s risk or handed over to the shipper or to any other person appearing to have authority to accept the cheque on the shipper’s behalf.

8.4 In the event of non-receipt by the shipper of COD amounts, the shipper must notify us in writing within 45 days of the date of delivery of the package concerned.

8.5 The shipper will be responsible for such losses as we may suffer and for all claims made against us where the Waybill is incomplete or inaccurate or the COD shipment is incorrectly prepared.

The shipper will be responsible for such losses as we may suffer and indemnifies us from all claims made against us by the receiver or a third party where we do not deliver a package because the receiver does not pay the COD amount in the appropriate form or refuses to accept the package.

8.6 The liability of Route 17 in respect of the amount to be collected shall not exceed either the applicable maximum amount collectible under these terms or the COD amount indicated on the Waybill, whichever is the lesser. Further, the COD amount shall not in any event exceed the value of the goods at their destination plus applicable carriage charges. For the avoidance of doubt, a COD amount does not constitute declaration of a value for the purpose of paragraph 9.4 or otherwise and therefore shall not affect the liability of Route 17 for any loss, damage or delay to the goods themselves.

We do not accept any responsibility for any dishonest or fraudulent acts on behalf of the receiver including, but not limited to, presenting a fraudulent cheque or one which is later dishonoured, or for cheques incorrectly completed by the receiver.

9. Liability
9.1 Where the Warsaw or CMR Conventions or any national laws implementing or adopting these conventions apply (for convenience referred to as Convention Rules) or where (and to the extent that) other mandatory national law applies, the liability of UPS is governed by and will be limited according to the applicable rules.

9.2 Where Convention Rules or other mandatory national laws do not apply, UPS will only be liable for failure to act with reasonable care and skill and its liability shall be exclusively governed by these terms and (save in the case of personal injury or death) limited (according to the country where the shipment is presented to us for carriage) to proven damages of:

(a) £75 per shipment, or

(b) if greater, £10 per kilo of the goods affected up to a maximum per shipment of the local currency equivalent of £5,000 unless a higher value has been declared by the shipper under paragraph 9.4 below.

9.3 If the claimant (or any person from whom he derives his right to claim) has caused or contributed to any loss, damage or delay to a shipment or package, any liability we may incur in respect thereof (limited as above) may be reduced or extinguished in accordance with the law applicable to such contributory negligence.

9.4 Subject to the provisions of paragraph 9.5, the shipper may obtain the benefit of a greater limit of liability than we provide under paragraph 9.2 above or than may be provided by Convention Rules or other mandatory national law. The shipper may do so by declaring a higher value on the Waybill and paying an additional charge. If the shipper declares a higher value for carriage and pays the applicable charge, then our liability shall be limited to proven damages of not more than the sum so declared. The value of the goods concerned shall not in any event exceed the limits specified in paragraph 3(a)(ii).

9.5 Save where Convention Rules or other mandatory national laws require otherwise, we do not accept responsibility for purely economic losses, such as the costs of any alternative means of transport, loss of profits, loss of business opportunities or loss of revenue resulting from loss of use, arising from any loss of or damage or delay to a shipment or package, whether or not a value has been declared in respect of the relevant shipment under paragraph 9.4.

10. Delivery
We may deliver a shipment to the receiver named on the waybill or to any other person appearing to have authority to accept delivery of the shipment on the receiver’s behalf (such as persons at the same premises as the receiver or neighbours of the receiver).

We may use an electronic device to obtain proof of delivery and the shipper agrees that it will not object to us relying on a printed copy of this as evidence merely on the grounds that the information concerned is obtained and stored in electronic form.

Save where Convention Rules or other mandatory national laws require otherwise, we accept no responsibility in any circumstances to suspend carriage, redirect delivery (whether to a different receiver or address from that named on the Waybill) or return a package to its shipper and, in the event that it should attempt but fail to do so, shall have no liability for any losses thereby occasioned.

11. Data Protection
Please refer to our privacy policy.

12. Claims Procedure
Any claim against us must be notified in writing as soon as reasonably practicable and in any event within 14 days of receipt in the case of damage (including partial loss of a shipment) and in the case of delay within 21 days of the goods being placed at the disposal of the person entitled to delivery. In addition, we will have no liability in connection with any shipment unless legal proceedings are brought and written notice of them is given to it within eight months after delivery of the goods concerned or, in the case of non-delivery, within eight months from the scheduled date for delivery. This term shall not affect any rights the shipper may have under Convention Rules or other mandatory national laws.

13. Entire Agreement
It is our intention that all the terms of the contract between us and the shipper are contained in this document. If the shipper wishes to rely on any variation to these terms, it must ensure that that is recorded in writing and signed by the shipper and on behalf of us before the shipment is accepted for carriage by us.

14. Severability
If any part of these terms are not enforceable, this will not affect the enforceability of any other part.